What's possible with timeline comments?
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Reading timeline , and , for orders, draft orders, customers, and inventory transfers.
Writing order and customer notes. This is not the same as the timeline comments. We mention it here because this frequently makes for an acceptable fallback approach.
Using a timeline event as a Mechanic event. This means that Mechanic tasks can't run in direct response to a new comment (or other timeline event).
Reading the name of the staff person who left a comment, or the name of the app responsible for another event.
Creating, updating, prefilling, or deleting timeline comments.