Mechanic
đŸ“Ŗ Shopify REST Deprecation
  • â›Šī¸Introduction
  • 🤓Hire a Mechanic developer
  • đŸ’¯status.mechanic.dev
  • đŸ“ŖShopify is deprecating the REST API
  • 🙋"I need something custom!"
  • 🧑‍đŸ’ģ"I need help with my custom task!"
  • 🤖"I need help with my AI-written task!"
  • Resources
    • âŦ‡ī¸Install Mechanic
    • 🧑‍đŸ’ģTask library
      • Contributing
      • Requesting
    • 🚀Slack community
    • 🤝Partner directory
    • 🧠Tutorials
      • Video walkthroughs
        • Auto-tag orders by originating staff member
        • Maintain a tag for orders processed today
        • Auto-tag orders with their tracking numbers
        • Sync inventory for shared SKUs
        • Auto-tag products when their SKU(s) change
        • Auto-publish new products
        • Email a report of customers who haven't ordered in X days
        • Upgrading a Mechanic task: Adding a time delay
        • Email the customer when tracking numbers are added to their order
        • Adding an optional time delay to your Mechanic task
        • Delete all orders
        • Send an email when a specific product is shipped
        • Send recurring reminders about unpaid orders
        • Send an email when a product's price goes below its cost
        • Auto-tag customers by sales channel
        • Creating products in bulk
      • Creating a Mechanic webhook
      • Practicing writing tasks
      • Triggering tasks from a contact form
      • Creating scheduled CSV feeds
      • Fetching data from a shared Google sheet
    • 🏆Converting tasks from Shopify REST to GraphQL
      • Conversion: Single resource lookups
      • Conversion: Resource loops to paginated queries
      • Conversion: Connections from a resource
      • Conversion: Metafield lookups from a resource
      • Conversion: Resource lookups in task option fields
  • Core Concepts
    • Events
      • Topics
      • Parent and child events
    • Tasks
      • Subscriptions
      • Code
        • Environment variables
        • Action objects
        • Error objects
        • Log objects
      • Options
        • Custom validation
      • Previews
        • Defining preview events
        • Stub data
      • Shopify API version
      • Advanced settings
        • Documentation
        • JavaScript
        • Perform action runs in sequence
      • Import and export
      • User Form
    • Actions
      • Cache
      • Echo
      • Email
      • Event
      • Files
      • Flow
      • FTP
      • Google Drive
      • Google Sheets
      • HTTP
      • Integrations
        • Report Toaster
      • Shopify
      • File generators
        • Base64
        • PDF
        • Plaintext
        • URL
        • ZIP
    • Runs
      • Scheduling
      • Concurrency
      • Ordering
      • Retries
    • Interacting with Shopify
      • Responding to events
        • Reconciling missing events
      • Reading data
        • âš ī¸Liquid objects
        • 🏆GraphQL in Liquid
        • Bulk operations
        • The Shopify action
      • Writing data
      • Shopify admin action links
      • API rate limit
      • API versions
  • Platform
    • 🔆Policies
      • Data
      • Plans
      • Pricing
      • Privacy
    • Cache
      • Cache endpoints
    • Email
      • Receiving email
      • Custom email addresses
      • DMARC
      • Email templates
    • Error handling
    • Events
      • Event topics
      • Event filters
    • GraphQL
      • Basics
        • Shopify Admin API GraphiQL explorer
        • Queries
        • Mutations
        • Pagination
      • Bulk operations
    • Integrations
      • Appstle Subscriptions
      • Google Drive and Google Sheets
      • Judge.me
      • Locksmith
      • Report Toaster
      • Shopify Flow
      • Run links
    • Liquid
      • Basics
        • Syntax
        • Data types
        • Variables
        • Comments
        • Filters
        • Operators
        • Control flow
          • Condition
          • Iteration
        • Whitespace
      • Liquid console
      • Mechanic filters
        • Deprecated filters
      • Mechanic keyword literals
        • array
        • hash
        • newline
      • Mechanic objects
        • Action object
        • Cache object
        • Event object
        • Options object
        • Task object
        • âš ī¸Shopify REST Admin API
          • đŸšĢArticle object
          • đŸšĢBlog object
          • đŸšĢCollection object
          • đŸšĢCustomer object
          • đŸšĢDiscount code object
          • đŸšĢDispute object
          • đŸšĢDraft order object
          • đŸšĢFulfillment object
          • đŸšĢFulfillment order object
          • đŸšĢFulfillment event object
          • đŸšĢGift card object
          • đŸšĢInventory item object
          • đŸšĢInventory level object
          • đŸšĢLine item object
          • đŸšĢLocation object
          • đŸšĢMetafields
            • Metafield object
            • Metafield representation object
            • Metafield collection object
          • đŸšĢOrder object
          • đŸšĢOrder risk object
          • đŸšĢPrice rule object
          • đŸšĢProduct object
          • đŸšĢProduct image object
          • đŸšĢRefund object
          • đŸšĢShipping zone object
          • đŸšĢShop object
          • đŸšĢTheme object
          • đŸšĢTheme asset object
          • đŸšĢTransaction object
          • đŸšĢVariant object
      • Mechanic tags
        • liquid
        • action
        • assign
        • error
        • log
      • Mechanic code snippets
    • Shopify
      • Custom authentication
      • "Read all orders"
    • Webhooks
  • Techniques
    • Preventing action loops
    • Writing a high-quality task
    • Tagging Shopify resources
    • Debouncing events
    • Responding to action results
    • Working with external APIs
      • JSON Web Signatures
      • AWS request signatures
    • Finding a resource ID
    • Migrating templates from Shopify to Mechanic
    • Securing Mechanic webhooks
    • Monitoring Mechanic
  • FAQ
    • The app isn't loading. What do I do?
    • How do I stop a large batch of runs?
    • A Shopify event is missing. Where is it?
    • Does Mechanic have an affiliate program?
    • Can non-owners install Mechanic?
    • Can I replace Shopify's order emails with Mechanic?
    • Can I manually set Shopify permissions for Mechanic?
    • Does my theme need to be updated for Mechanic?
    • Do you have a plan for development stores?
    • Why don't I see any events in my task's activity?
    • Can I read data back from my webhook submission?
    • My task added a tag, but now the tag is missing – why?
    • How do I add an unsubscribe link to my emails?
    • How do I send images with my emails?
    • Can I re-send order confirmation emails with Mechanic?
    • Why am I seeing a different price than on the app store?
    • Do you have a Partner-friendly plan?
    • Why are my tasks delayed or not running?
    • My task is failing because of a permissions problem. Why?
    • How do I preview email attachments?
    • Can I query external APIs?
    • Why can't I access the Shopify API during preview mode?
    • How do marketing preferences work with Mechanic?
    • Can I send data to Google Sheets?
    • What's possible with timeline comments?
    • I'm getting a "query param length is too long" error when using GraphQL.
    • Can my Mechanic concurrency limit be raised?
    • What IP address does Mechanic use?
    • Can Mechanic read or manage customer subscriptions?
    • Why is everything harder now?
    • Can task content be translated into multiple languages?
    • Can I add a time delay to my task?
    • Can I add another store to my existing Mechanic subscription?
    • How can I reduce memory usage of my task?
    • How do I connect PayPal to Shopify with Mechanic?
    • How do I add a Shopify access scope to my task?
    • Can I have my Mechanic data retained for more (or less) than 15 days?
Powered by GitBook

Important Updates

  • đŸ“Ŗ Shopify REST Deprecation
On this page
  • Confirming where the tag went
  • Types of conflicts

Was this helpful?

Edit on GitHub
Export as PDF
  1. FAQ

My task added a tag, but now the tag is missing – why?

In most cases, this comes down to someone else – or something else, like another app – working on the tagged resource simultaneously. Mechanic tasks are more or less additional apps, so also keep an eye out for potential conflicts in your own task library.

Confirming where the tag went

For this, you'll need to contact Shopify support. (Mechanic can't help with this, and neither can the Mechanic team.) Shopify keeps logs for when tags were added and removed, and by whom – so, send them a message, referencing the related resource, the tag(s) that went missing, and when. They should be able to tell you who (or what) was responsible for the tag removal.

Types of conflicts

Conflicts with a human user

Here's an example of how this sort of conflict could come about, using a hypothetical order (although the same flow would apply to products, customers, etc):

  1. An order is created by a staff member, using the draft orders section of Shopify

  2. Mechanic notices the new order, and adds a tag

  3. The staff member still has the order screen open, which reflects no tag, since they haven't refreshed

  4. The staff member modifies the order in some way, and hits save

  5. Shopify receives the order update, which includes an empty list of tags – this empty list overwrites Mechanic's tagging work, and the order now has no tags

The only solutions to this are human solutions. :) Make sure your staff is aware of the potential for conflicts of this sort.

Conflicts with another app

Here's how these conflicts tend to happen, using a product as an example:

  1. A product is created

  2. Mechanic notices the new product, and adds a tag

  3. Another app also notices the new product, and uses an outdated Shopify API (i.e. the REST admin API) to update its tags – this outdated API overwrites Mechanic's work, and Mechanic's new tag is lost

Conflicts with another Mechanic task

PreviousCan I read data back from my webhook submission?NextHow do I add an unsubscribe link to my emails?

Last updated 2 years ago

Was this helpful?

If you run into this scenario, the right thing to do is ask the app developer to move their app's tagging behavior over to Shopify's GraphQL admin API. This API allows tags to be added (or removed) one at a time, instead of sending along entire (possibly empty) tag lists which overwrite the tagging work of anyone else. (We talk more about this subject here, with specific regard to this API choice for Mechanic tasks: see .)

If you're using tasks from Mechanic's library, this should only happen as a result of misconfiguration. If you've written your own tasks, do make sure that you're using GraphQL for managing Shopify tags (see for more on that subject).

Tagging Shopify resources
Tagging Shopify resources