My task added a tag, but now the tag is missing â why?
In most cases, this comes down to someone else â or something else, like another app â working on the tagged resource simultaneously. Mechanic tasks are more or less additional apps, so also keep an eye out for potential conflicts in your own task library.
Confirming where the tag went
For this, you'll need to contact Shopify support. (Mechanic can't help with this, and neither can the Mechanic team.) Shopify keeps logs for when tags were added and removed, and by whom â so, send them a message, referencing the related resource, the tag(s) that went missing, and when. They should be able to tell you who (or what) was responsible for the tag removal.
Types of conflicts
Conflicts with a human user
Here's an example of how this sort of conflict could come about, using a hypothetical order (although the same flow would apply to products, customers, etc):
An order is created by a staff member, using the draft orders section of Shopify
Mechanic notices the new order, and adds a tag
The staff member still has the order screen open, which reflects no tag, since they haven't refreshed
The staff member modifies the order in some way, and hits save
Shopify receives the order update, which includes an empty list of tags â this empty list overwrites Mechanic's tagging work, and the order now has no tags
The only solutions to this are human solutions. :) Make sure your staff is aware of the potential for conflicts of this sort.
Conflicts with another app
Here's how these conflicts tend to happen, using a product as an example:
A product is created
Mechanic notices the new product, and adds a tag
Another app also notices the new product, and uses an outdated Shopify API (i.e. the REST admin API) to update its tags â this outdated API overwrites Mechanic's work, and Mechanic's new tag is lost
Conflicts with another Mechanic task
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