FAQ

Frequently asked questions about Mechanic — troubleshooting, billing, permissions, and more.

Frequently asked questions about Mechanic. If you don't find your answer here, reach out to [e-mail] for platform and task library support, or ask in the Mechanic Slack community.

Getting started

• The app isn't loading. What do I do?

• Can non-owners install Mechanic?

• Does my theme need to be updated for Mechanic?

Tasks and events

• Why don't I see any events in my task's activity?

• A Shopify event is missing. Where is it?

• Why are my tasks delayed or not running?

• Can Mechanic events or tasks be prioritized?

• Can I add a time delay to my task?

• How do I stop a large batch of runs?

• My task added a tag, but now the tag is missing – why?

• Can task content be translated into multiple languages?

• Can I control staff access for specific Mechanic tasks?

Permissions and Shopify API

• My task is failing because of a permissions problem. Why?

• Can I manually set Shopify permissions for Mechanic?

• How do I add a Shopify access scope to my task?

• Why can't I access the Shopify API during preview mode?

• I'm getting a "query param length is too long" error when using GraphQL.

• Can my Mechanic concurrency limit be raised?

• How can I reduce memory usage of my task?

• What IP address does Mechanic use?

Email

• Can I replace Shopify's order emails with Mechanic?

• Can I re-send order confirmation emails with Mechanic?

• How do I add an unsubscribe link to my emails?

• How do I send images with my emails?

• How do I preview email attachments?

• How do marketing preferences work with Mechanic?

Webhooks and external APIs

• Can I query external APIs?

• Can I read data back from my webhook submission?

Shopify resources

• Can Mechanic read or manage customer subscriptions?

• What's possible with timeline comments?

• How do I connect PayPal to Shopify with Mechanic?

Billing and plans

• Why am I seeing a different price than on the app store?

• Do you have a plan for development stores?

• Do you have a Partner-friendly plan?

• Does Mechanic have an affiliate program?

• Can I add another store to my existing Mechanic subscription?

• Can I have my Mechanic data retained for more (or less) than 15 days?