FAQ
The app isn't loading. What do I do?How do I stop a large batch of runs?A Shopify event is missing. Where is it?Does Mechanic have an affiliate program?Can non-owners install Mechanic?Can I replace Shopify's order emails with Mechanic?Can I manually set Shopify permissions for Mechanic?Does my theme need to be updated for Mechanic?Do you have a plan for development stores?Why don't I see any events in my task's activity?Can I read data back from my webhook submission?My task added a tag, but now the tag is missing – why?How do I add an unsubscribe link to my emails?How do I send images with my emails?Can Mechanic events or tasks be prioritized?Can I re-send order confirmation emails with Mechanic?Why am I seeing a different price than on the app store?Do you have a Partner-friendly plan?Why are my tasks delayed or not running?My task is failing because of a permissions problem. Why?How do I preview email attachments?Can I query external APIs?Why can't I access the Shopify API during preview mode?How do marketing preferences work with Mechanic?What's possible with timeline comments?I'm getting a "query param length is too long" error when using GraphQL.Can my Mechanic concurrency limit be raised?What IP address does Mechanic use?Can Mechanic read or manage customer subscriptions?Why is everything harder now?Can task content be translated into multiple languages?Can I add a time delay to my task?Can I add another store to my existing Mechanic subscription?How can I reduce memory usage of my task?How do I connect PayPal to Shopify with Mechanic?How do I add a Shopify access scope to my task?Can I have my Mechanic data retained for more (or less) than 15 days?
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