# FAQ

Frequently asked questions about Mechanic. If you don't find your answer here, reach out to <team@usemechanic.com> for platform and task library support, or ask in the [Mechanic Slack community](https://learn.mechanic.dev/resources/slack).

## Getting started

* [The app isn't loading. What do I do?](https://learn.mechanic.dev/faq/app-not-loading)
* [Can non-owners install Mechanic?](https://learn.mechanic.dev/faq/can-non-owners-install-mechanic)
* [Does my theme need to be updated for Mechanic?](https://learn.mechanic.dev/faq/does-my-theme-need-to-be-updated-for-mechanic)

## Tasks and events

* [Why don't I see any events in my task's activity?](https://learn.mechanic.dev/faq/why-dont-i-see-any-events-in-my-tasks-activity)
* [A Shopify event is missing. Where is it?](https://learn.mechanic.dev/faq/a-shopify-event-is-missing-where-is-it)
* [Why are my tasks delayed or not running?](https://learn.mechanic.dev/faq/why-are-my-tasks-delayed-or-not-running)
* [Can Mechanic events or tasks be prioritized?](https://learn.mechanic.dev/faq/can-mechanic-events-or-tasks-be-prioritized)
* [Can I add a time delay to my task?](https://learn.mechanic.dev/faq/can-i-add-a-time-delay-to-my-task)
* [How do I stop a large batch of runs?](https://learn.mechanic.dev/faq/how-do-i-stop-a-large-batch-of-runs)
* [My task added a tag, but now the tag is missing – why?](https://learn.mechanic.dev/faq/my-task-added-a-tag-but-now-the-tag-is-missing-why)
* [Can task content be translated into multiple languages?](https://learn.mechanic.dev/faq/can-task-content-be-translated-into-multiple-languages)
* [Can I control staff access for specific Mechanic tasks?](https://learn.mechanic.dev/faq/can-i-control-staff-access-for-specific-mechanic-tasks)

## Permissions and Shopify API

* [My task is failing because of a permissions problem. Why?](https://learn.mechanic.dev/faq/my-task-is-failing-because-of-a-permissions-problem)
* [Can I manually set Shopify permissions for Mechanic?](https://learn.mechanic.dev/faq/can-i-manually-set-shopify-permissions-for-mechanic)
* [How do I add a Shopify access scope to my task?](https://learn.mechanic.dev/faq/how-do-i-add-a-shopify-access-scope-to-my-task)
* [Why can't I access the Shopify API during preview mode?](https://learn.mechanic.dev/faq/why-cant-i-access-the-shopify-api-during-preview-mode)
* [I'm getting a "query param length is too long" error when using GraphQL.](https://learn.mechanic.dev/faq/query-param-length-is-too-long)
* [Can my Mechanic concurrency limit be raised?](https://learn.mechanic.dev/faq/can-my-mechanic-concurrency-limit-be-raised)
* [How can I reduce memory usage of my task?](https://learn.mechanic.dev/faq/how-can-i-reduce-memory-usage-of-my-task)
* [What IP address does Mechanic use?](https://learn.mechanic.dev/faq/what-ip-address-does-mechanic-use)

## Email

* [Can I replace Shopify's order emails with Mechanic?](https://learn.mechanic.dev/faq/can-i-replace-shopifys-order-emails-with-mechanic)
* [Can I re-send order confirmation emails with Mechanic?](https://learn.mechanic.dev/faq/can-i-resend-order-confirmation-emails-with-mechanic)
* [How do I add an unsubscribe link to my emails?](https://learn.mechanic.dev/faq/how-do-i-add-an-unsubscribe-link-to-my-emails)
* [How do I send images with my emails?](https://learn.mechanic.dev/faq/how-do-i-send-images-with-my-emails)
* [How do I preview email attachments?](https://learn.mechanic.dev/faq/how-do-i-preview-email-attachments)
* [How do marketing preferences work with Mechanic?](https://learn.mechanic.dev/faq/how-do-marketing-preferences-work-with-mechanic)

## Webhooks and external APIs

* [Can I query external APIs?](https://learn.mechanic.dev/faq/can-i-query-external-apis)
* [Can I read data back from my webhook submission?](https://learn.mechanic.dev/faq/can-i-read-data-back-from-my-webhook-submission)

## Shopify resources

* [Can Mechanic read or manage customer subscriptions?](https://learn.mechanic.dev/faq/can-mechanic-read-or-manage-customer-subscriptions)
* [What's possible with timeline comments?](https://learn.mechanic.dev/faq/whats-possible-with-timeline-comments)
* [How do I connect PayPal to Shopify with Mechanic?](https://learn.mechanic.dev/faq/how-do-i-connect-paypal-to-shopify-with-mechanic)

## Billing and plans

* [Why am I seeing a different price than on the app store?](https://learn.mechanic.dev/faq/why-am-i-seeing-a-different-price-than-on-the-app-store)
* [Do you have a plan for development stores?](https://learn.mechanic.dev/faq/do-you-have-a-plan-for-development-stores)
* [Do you have a Partner-friendly plan?](https://learn.mechanic.dev/faq/do-you-have-a-partner-friendly-plan)
* [Does Mechanic have an affiliate program?](https://learn.mechanic.dev/faq/does-mechanic-have-an-affiliate-program)
* [Can I add another store to my existing Mechanic subscription?](https://learn.mechanic.dev/faq/can-i-add-another-store-to-my-existing-mechanic-subscription)
* [Can I have my Mechanic data retained for more (or less) than 15 days?](https://learn.mechanic.dev/faq/can-i-have-my-mechanic-data-retained-for-more-or-less-than-15-days)