# A Shopify event is missing. Where is it? {% hint style="info" %} This FAQ is about Shopify events specifically. For a more general treatment of this question, refer to [Why don't I see any events in my task's activity?](/faq/why-dont-i-see-any-events-in-my-tasks-activity.md). {% endhint %} Start by checking [status.mechanic.dev](https://status.mechanic.dev/) and [shopifystatus.com](https://shopifystatus.com/) for service interruptions. (If you're not signed up for Mechanic status notifications, this is a good time to take care of that!) If the event is well and truly missing, email for further assistance. **⚠️** Please note: these investigations usually conclude that Shopify has simply failed to deliver that specific event webhook. Shopify does not offer a strict guarantee on webhook delivery (see [their documentation](https://shopify.dev/apps/webhooks#implement-reconciliation-jobs)), which means that the solution is usually to ensure tasks can recover when events go missing. To learn more about this, see [Reconciling missing events](/core/shopify/events/reconciling-missing-events.md). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://learn.mechanic.dev/faq/a-shopify-event-is-missing-where-is-it.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.