# Contact support

There are several ways to get help with Mechanic, whether you're troubleshooting a platform issue, looking for task development support, or need a developer for a custom project.

## Contact support

For **platform issues** and issues with tasks from the [Mechanic task library](https://tasks.mechanic.dev/), contact the Mechanic team directly:

**Email:** <team@usemechanic.com>

{% hint style="info" %}
Mechanic support covers the platform and [task library](https://learn.mechanic.dev/resources/task-library) tasks. For help with custom task logic (including AI-generated tasks), see the options below.
{% endhint %}

## Ask Mechanic

Mechanic includes a built-in AI assistant with access to Mechanic's full documentation and the [Shopify Dev MCP](https://github.com/lightward/mechanic-docs/blob/main/platform/shopify-dev-mcp.md) (Shopify's GraphQL schema and API documentation). It can answer platform questions, help you find tasks, explain how features work, and assist with task code. Look for the **Ask Mechanic** button inside the app.

## Slack community

The [Mechanic Slack workspace](https://learn.mechanic.dev/resources/slack) is where hundreds of developers and merchants compare implementation notes, collaborate on projects, and help each other troubleshoot. It's the best place to ask questions about custom tasks.

[**Join the Mechanic Slack workspace**](https://join.slack.com/t/usemechanic/shared_invite/zt-35thvnj5i-hlOy37OVU8f_QRCjcGPn~w)

## Hire a developer

If you need hands-on help building or customizing a task, you can hire a developer through the **Mechanic Partner Directory**:

* **Browse developers:** [partners.mechanic.dev](https://partners.mechanic.dev/)
* **Get matched with a developer:** [partners.mechanic.dev/matchmaking](https://partners.mechanic.dev/matchmaking)

Learn more: [Hire a Mechanic Partner](https://learn.mechanic.dev/hire-a-developer)

## AI tools for developers

Mechanic offers dedicated AI tools for developers writing tasks:

* [**Ask Mechanic**](https://learn.mechanic.dev/app/ask-mechanic) — built-in AI assistant with access to Mechanic docs and Shopify's GraphQL schema and API documentation
* [**Mechanic MCP Server**](https://learn.mechanic.dev/resources/mcp) — connect your AI coding tool to the task library and docs
* [**Mechanic Agent Skills**](https://learn.mechanic.dev/resources/agent-skills) — install task-writing expertise into your AI coding tool
* [**Mechanic Sidekick Skill**](https://github.com/lightward/mechanic-docs/blob/main/platform/sidekick.md) — write tasks with Shopify's built-in AI assistant
* [**Mechanic GPT**](https://github.com/lightward/mechanic-docs/blob/main/platform/chatgpt.md) — get help and write tasks in ChatGPT

Learn more: [Using AI with Mechanic](https://learn.mechanic.dev/ai)

## System status

Check current platform status and subscribe to incident notifications:

[**status.mechanic.dev**](https://status.mechanic.dev)

## Related pages

* [🙋 I need something custom!](https://learn.mechanic.dev/custom) — starting points for custom development
* [🧑‍💻 Get help with a custom task](https://learn.mechanic.dev/custom-help) — options for custom task support
* [🤓 Hire a Mechanic Partner](https://learn.mechanic.dev/hire-a-developer) — finding a developer
* [🚀 Slack community](https://learn.mechanic.dev/resources/slack) — joining the community