❓Getting Help
There are several ways to get help with Mechanic, whether you're troubleshooting a platform issue, looking for task development support, or need a developer for a custom project.
Contact support
For platform issues and issues with tasks from the Mechanic task library, contact the Mechanic team directly:
Email: [email protected]
Mechanic support covers the platform and task library tasks. For help with custom task logic (including AI-generated tasks), see the options below.
Ask Mechanic
Mechanic includes a built-in AI assistant that can answer questions about the platform, help you find tasks, and explain how features work. Look for the Ask Mechanic button inside the app.
Slack community
The Mechanic Slack workspace is where hundreds of developers and merchants compare implementation notes, collaborate on projects, and help each other troubleshoot. It's the best place to ask questions about custom tasks.
Join the Mechanic Slack workspace
Hire a developer
If you need hands-on help building or customizing a task, you can hire a developer through the Mechanic Partner Directory:
Browse developers: partners.mechanic.dev
Get matched with a developer: partners.mechanic.dev/matchmaking
Learn more: Hire a Mechanic developer
AI tools for developers
Mechanic offers dedicated AI tools for developers writing tasks:
Mechanic MCP Server — connect your AI coding tool to the task library and docs
Mechanic Agent Skills — install task-writing expertise into your AI coding tool
Mechanic Sidekick Skill — write tasks with Shopify's built-in AI assistant
Mechanic GPT — get help and write tasks in ChatGPT
Learn more: Using AI with Mechanic
System status
Check current platform status and subscribe to incident notifications:
Related pages
🙋 "I need something custom!" — starting points for custom development
🧑💻 "I need help with my custom task!" — options for custom task support
🤓 Hire a Mechanic developer — finding a developer
🚀 Slack community — joining the community
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