# Contact support

There are several ways to get help with Mechanic, whether you're troubleshooting a platform issue, looking for task development support, or need a developer for a custom project.

## Contact support

For **platform issues** and issues with tasks from the [Mechanic task library](https://tasks.mechanic.dev/), contact the Mechanic team directly:

**Email:** <team@usemechanic.com>

{% hint style="info" %}
Mechanic support covers the platform and [task library](/resources/task-library.md) tasks. For help with custom task logic (including AI-generated tasks), see the options below.
{% endhint %}

## Ask Mechanic

Mechanic includes a built-in AI assistant with access to Mechanic's full documentation and the [Shopify Dev MCP](https://github.com/lightward/mechanic-docs/blob/main/platform/shopify-dev-mcp.md) (Shopify's GraphQL schema and API documentation). It can answer platform questions, help you find tasks, explain how features work, and assist with task code. Look for the **Ask Mechanic** button inside the app.

## Slack community

The [Mechanic Slack workspace](/resources/slack.md) is where hundreds of developers and merchants compare implementation notes, collaborate on projects, and help each other troubleshoot. It's the best place to ask questions about custom tasks.

[**Join the Mechanic Slack workspace**](https://join.slack.com/t/usemechanic/shared_invite/zt-35thvnj5i-hlOy37OVU8f_QRCjcGPn~w)

## Hire a developer

If you need hands-on help building or customizing a task, you can hire a developer through the **Mechanic Partner Directory**:

* **Browse developers:** [partners.mechanic.dev](https://partners.mechanic.dev/)
* **Get matched with a developer:** [partners.mechanic.dev/matchmaking](https://partners.mechanic.dev/matchmaking)

Learn more: [Hire a Mechanic Partner](/hire-a-developer.md)

## AI tools for developers

Mechanic offers dedicated AI tools for developers writing tasks:

* [**Ask Mechanic**](/app/ask-mechanic.md) — built-in AI assistant with access to Mechanic docs and Shopify's GraphQL schema and API documentation
* [**Mechanic MCP Server**](/resources/mcp.md) — connect your AI coding tool to the task library and docs
* [**Mechanic Agent Skills**](/resources/agent-skills.md) — install task-writing expertise into your AI coding tool
* [**Mechanic Sidekick Skill**](https://github.com/lightward/mechanic-docs/blob/main/platform/sidekick.md) — write tasks with Shopify's built-in AI assistant
* [**Mechanic GPT**](https://github.com/lightward/mechanic-docs/blob/main/platform/chatgpt.md) — get help and write tasks in ChatGPT

Learn more: [Using AI with Mechanic](/ai.md)

## System status

Check current platform status and subscribe to incident notifications:

[**status.mechanic.dev**](https://status.mechanic.dev)

## Related pages

* [🙋 I need something custom!](/custom.md) — starting points for custom development
* [🧑‍💻 Get help with a custom task](/custom-help.md) — options for custom task support
* [🤓 Hire a Mechanic Partner](/hire-a-developer.md) — finding a developer
* [🚀 Slack community](/resources/slack.md) — joining the community


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://learn.mechanic.dev/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.